Privacy Policy

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have. It applies to our website, account registration, and related services. If you have questions or wish to exercise your rights, please contact us at [email protected].

Legal Status

We operate under a regulated gaming framework and hold an applicable gaming license. Where regulatory requirements apply, we process personal data to meet those obligations and to maintain a secure, compliant service.

When we refer to legal or regulatory obligations in this policy, we mean duties that require us to collect, retain or verify information to comply with applicable law and licensing rules.

Registration and Login Process

To create an account and allow you to access our services we collect personal data during registration and login. This may include:

• Contact details such as email address and phone number;
• Identity details such as full name and date of birth;
• Account credentials (username and password) and authentication data;
• Profile information you choose to provide.

We use this information to set up and manage your account, verify that you meet age and eligibility requirements, authenticate your access, and communicate with you about your account.

Is Identity Verification (KYC) Required?

We may require documents or information to verify your identity and address. Verification helps us comply with our legal duties, prevent fraud, and keep accounts secure. When verification is requested, we will explain what is required and how to submit documents.

Documents provided for verification are processed securely and only retained as necessary under applicable rules.

Games and Software Providers

We collect and process data related to your interactions with games so that we can provide, display and optimise the gaming experience. This includes:

• Game activity and history (games played, timestamps, session data);
• Device and technical data needed to run games smoothly (device type, browser, IP address);
• Aggregate and anonymised usage statistics for quality and fairness monitoring.

We may share certain usage data with game providers and auditors for the purposes of game delivery, fairness verification and troubleshooting. Sharing is limited to what is necessary for these purposes and covered by appropriate safeguards.

Bonuses and Promotions

To operate and manage bonuses, promotions and offers we process information about your account, play history and eligibility. This enables us to:

• Determine qualification for promotions;
• Apply and monitor promotional credits and their conditions;
• Detect and prevent abuse or fraudulent activity related to promotions.

Marketing communications about promotions are based on your consent where required, or on our legitimate interest to inform you about offers we think may be relevant. You can opt out of marketing at any time.

VIP and Loyalty Programs

If we operate a VIP or loyalty program, we process behavioral and account data to assess eligibility, allocate benefits, and manage program tiers. This may include play history, activity levels and interaction with our services.

Participation in such programs is governed by program rules and your consent where applicable. We retain program-related records to administer benefits and to meet regulatory and auditing requirements.

Payment Methods and Account Administration

We collect and use the personal information necessary to administer your account, to comply with legal requirements and to protect against fraud and abuse. This processing supports account security, identity verification and regulatory compliance.

We do not retain or process financial data beyond what is necessary for account administration and compliance, and we apply security measures to protect any personal information handled for these purposes.

Key Terms and Conditions and Account Restrictions

We process personal data to enforce our Terms and Conditions, to detect and prevent prohibited activity, and to protect the integrity of our services. This includes monitoring for suspicious behavior and responding to reports of policy breaches.

Where we restrict, suspend or close accounts for violation of our rules, we keep records of the decision and the supporting data in line with legal and regulatory requirements.

Mobile and Technical Features

We collect technical information to provide and improve our mobile and web services. This may include:

• IP address, device identifiers, browser type and operating system;
• Crash reports, performance metrics and technical logs;
• Cookies, local storage and similar technologies for session management and preferences.

Cookies and similar tracking technologies are used for essential site functions, analytics and personalization. Where consent is required for non-essential cookies, we will request it and provide controls for your choices.

Security and Fair Play

We take reasonable technical and organisational measures to protect personal data from unauthorized access, alteration, disclosure or destruction. Measures include encryption of data in transit, access controls, and staff training on data protection.

To support fair play and system integrity we may process activity logs and provider-generated fairness reports. Access to personal data is limited to authorised personnel and trusted service providers acting under contractual obligations.

Responsible Gambling Features

We use personal and behavioural data to provide tools that support responsible usage, such as deposit limits, time-outs and self-exclusion options where offered. Processing for these purposes helps us identify and support players at risk of harm.

Profiling and automated processes may be used to identify patterns of play that indicate potential problems. Decisions that materially affect you will be subject to review and you can contact us to discuss outcomes.

Our responsible gambling resources and links to support organisations are provided to assist you; contact details for support are available in the responsible gambling section of our site.

Advantages and Disadvantages of Data Processing

Collecting and processing personal data allows us to provide, improve and secure our services, and to comply with legal obligations. The benefits to you include personalised account management, access to promotions, and safeguards against fraud.

We recognise there are trade-offs, such as the need to provide identity information for verification. We limit collection to what is necessary and apply protections to reduce privacy risks.

General Information, Your Rights and Data Retention

Data controller and contact. We act as the controller for the personal data described in this policy. For questions or to exercise your rights, contact us at [email protected].

Your rights under applicable data protection law may include:

• The right to access the personal data we hold about you;
• The right to correct inaccurate or incomplete data;
• The right to request erasure of your data where we have no lawful reason to retain it;
• The right to restrict or object to certain processing and to request portability of data you have provided;
• The right to withdraw consent where processing is based on consent; withdrawal does not affect processing already carried out lawfully;
• The right to lodge a complaint with a supervisory authority if you consider our processing infringes data protection law.

How we respond. We will respond to verified requests in accordance with applicable law and may ask for additional information to confirm your identity before taking action.

Retention. We retain personal data only as long as necessary to provide services, meet legal and regulatory obligations, resolve disputes, and enforce agreements. Retention periods are determined by the purpose of processing and applicable law.

Third parties and transfers. We share personal data with service providers, game providers and auditors when necessary to deliver services or meet legal obligations. Where transfers outside your jurisdiction occur, we apply safeguards such as contractual protections to preserve privacy and security.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Material changes will be communicated to you where appropriate. Continued use of our services after changes indicates your acceptance of the updated policy.

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at [email protected].